Refund policy
30-day Pet Approved guarantee
If your pet won't use their ToastTails mat within 30 days of delivery, contact us through our contact page with your order number and we'll refund the mat in full. There's no need to send it back: keep it or pass it on to another pet.
Damaged, faulty or wrong items
If your order arrives damaged, faulty or isn't what you ordered, contact us within 30 days of delivery with your order number and a photo. We'll send a free replacement or give you a full refund, whichever you prefer. No return is needed.
Changed your mind?
How refunds are paid
Lost parcels
If you'd simply like to cancel, contact us before your order ships (usually within 24 hours of ordering) and we'll cancel it and refund you in full.
How refunds are paid
Refunds go back to your original payment method within 5 business days of approval. Your bank or PayPal may take a few extra days to show it.
Lost parcels
If your tracking hasn't updated for 10 business days, or your order hasn't arrived within 25 business days of ordering, contact us and we'll reship it or refund you.